PocketPass Lite Support
Loyalty cards, memberships, and coupons — kept private, on your device.
Need help or have a question?
Email us directly at support@pticar.si and we'll get back to you as soon as we can.
Frequently asked questions
Does PocketPass Lite work without an account?
Yes. There's no sign-up and no account of any kind — your cards are stored only on your device.
A card won't scan — what should I do?
Try importing a photo or screenshot of the code instead of the live camera scanner, or use "Enter Manually" to type the number in directly. If a barcode still won't read, email us the symbology (e.g. EAN-13, Code 128) and we'll take a look.
How do I back up my cards?
Open Settings → Automatic Backup and choose a folder in Files. PocketPass Lite will keep a backup there automatically. You can also use Settings → Export All Cards for a one-time export.
How does Sync with Family work?
Open Settings → Sync with Family on two devices on the same Wi-Fi network at the same time. One device hosts and shares a code; the other joins with it. Cards transfer directly between the devices — never through a server.
Is my data ever sent anywhere?
No. PocketPass Lite has no analytics, no ads, and no tracking. See the Privacy Policy for full details.